MentionedOn support

First confirm the business name, website, category and location, then review which questions and answers completed. A score of 0 means the business was not named in those completed answers; it does not measure every AI answer or how customers find you. Unavailable checks are excluded. The suggested checks below the score identify things to investigate, not confirmed website defects or guaranteed fixes.

Failed scans queue automatically and re-run within about 30 minutes; if you left an email we send the scorecard when it completes. If a scan shows “partial”, one or more assistants did not answer in time, and the gaps are labeled rather than counted against you.

Google surfaces run on paid plans through a metered search budget. When the monthly budget is used up, those checks are labeled “skipped: quota” rather than shown as a zero, and they resume when the month rolls over.

AI answers move. Across our leaderboard corpus, about half of top-3 names turn over within six weeks. Single-run swings are normal; the trend across scans is the signal, which is what daily monitoring tracks.

Use the password reset on the sign-in page; the link is valid for one hour. If you signed up through “Continue with Soxoa”, use that button rather than a password. Verification links from signup are valid for 24 hours; request a fresh one from the sign-in page if yours expired.

Your saved scorecard: the score, the per-assistant breakdown, competitors, and your action plan, kept in your dashboard at mentioned-on.com/app. Daily monitoring, alerts, tracked questions, and the content tools are what the paid plans add.

Paid plans include seats (3 on Local, 10 on Growth, counting you). Invite teammates from the app; they co-access your workspace, and their access follows your plan.

Settings opens the billing portal for card updates, invoices and cancellation. Tier changes currently go through support; use Request plan change in Settings. Cancellation stops the next renewal, and monitoring continues through the end of the paid period. There is no contract.

If you are not happy in your first 30 days, email us and we refund the first month. After that, payments are non-refundable, and you can cancel any time. The same promise is stated in the Terms.

MentionedOn billing is processed through our parent company Soxoa's Stripe account, so the statement name may reference it. Email us the charge date and amount and we will match it to your invoice, or refund it if it is wrong.