FAQ
Straight answers
How MentionedOn works, how accurate it is, and what it can and can't do. No hedging.
The basics
What does MentionedOn actually do?+
MentionedOn checks whether AI assistants recommend your business. We ask ChatGPT, Claude, Gemini, and Perplexity, plus Google's AI Overviews and AI Mode, the buyer-intent questions your customers ask (“best plumber in [city]”, “where should we stay in [town]”) and record whether you're named, how you're described, and which competitors AI recommends instead. Paid plans re-check daily and alert you when it changes. See how it works.
Which AI assistants do you monitor?+
ChatGPT (OpenAI), Claude (Anthropic), Gemini (Google), and Perplexity, plus Google's AI Overviews and AI Mode, the SERP-AI answers where most “near me” searches now resolve. We query the models through their APIs with live web access, unprimed, the way a customer would ask.
Do I need an account or a credit card to try it?+
No. You can run a free one-off scan right now with no account and no card. Paid monitoring plans also start with no card required and cancel anytime.
Accuracy and how AI changes
How accurate is this? AI can be random.+
That's exactly why we don't rely on a single question. We ask each buyer question across multiple assistants and report rates, not one-off samples: your mention rate, citation rate, and how you rank against the businesses AI names instead. A single lucky (or unlucky) answer doesn't move the picture. We also show you the receipts, the exact prompt, an excerpt of what the assistant actually said, and any source it cited, so you can verify every result yourself. Read our full methodology.
How often do AI answers change?+
Often. Model updates and fresh sources can reshuffle which businesses get named from week to week, sometimes overnight when an assistant ships a new version. That's the whole reason monitoring exists: a one-time check is a snapshot, and the value is in catching a change the week it happens, not three months later.
Can you guarantee I'll get recommended by AI?+
No, and anyone who promises that is not being honest. We don't control what ChatGPT, Claude, Gemini, or Perplexity say. What we control, and what we do guarantee, is that we'll show you exactly where you stand and surface specific, prioritized actions to improve your odds. If we don't, tell us and we'll refund the month.
Is this different from watching my Google and Yelp reviews?+
Yes. Reviews tell you what past customers said. MentionedOn tells you what AI assistants say to future customers, the people asking ChatGPT for the best business near them right now. You can have 4.9 stars and still be invisible in those answers. We measure that gap.
What we track
What questions do you check for my business?+
The buyer-intent ones your customers actually ask: “best [trade] in [city]”, “[trade] in [city] for [need]”, “where should we stay in [town]”. We auto-discover them for your business and city, and you can add your own.
Can I see which competitors AI recommends instead of me?+
Yes, that's the heart of it. Every scan shows exactly which businesses win the answers you should be in, and on which questions. Local tracks 8 competitors, Portfolio tracks 20 per business. See pricing.
Do you use my data to train anything?+
No. We query the assistants about your business to measure their answers. We don't sell your data or use it to train models. Your scan history is yours. See our privacy policy.
Plans and billing
What does it cost?+
Local is $99/mo for one business. Portfolio is $299/mo for up to 5 businesses or locations. Destination (agencies, DMOs, franchises) is custom. Every plan starts with the same free scan and cancels anytime, no contract. Full details on pricing.
Can I cancel anytime?+
Yes. Cancel from your account settings in one click, no calls, no retention maze. You keep access through the end of the period you paid for.
I have multiple locations or clients. Which plan?+
Portfolio covers up to 5 businesses or locations with per-business reporting. Franchises, multi-location brands, agencies, DMOs, and chambers should talk to us about Destination, which includes white-label reports.
Still wondering if AI recommends you?
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